Theia Store Policies – 925 Sterling Silver Jewellery

Welcome to Theia Pure Silver Jewellery. We are committed to providing a smooth and trustworthy shopping experience for our customers. Please review our store policies regarding orders, shipping, returns, privacy, and payments.

1. Product Authenticity Policy

At Theia, we offer premium 925 sterling silver jewellery crafted with quality and elegance. Product descriptions, images, and details are provided as accurately as possible.

Please note:

• Slight color variations may occur due to lighting and screen settings.
• Handmade or crafted jewellery may have minor natural variations.

2. Shipping Policy

We strive to deliver your silver earrings, silver bracelets, and silver necklace collection safely and on time.

• Orders are processed within standard business days.
• Delivery timelines may vary depending on location.
• Customers will receive shipping updates after order confirmation.

3. Return & Exchange Policy

Customer satisfaction is important to us.

• Returns or exchanges may be accepted based on product condition and eligibility.
• Items must be unused and in original packaging.
• Damaged or incorrect products should be reported promptly after delivery.

Please contact us for assistance regarding return requests.

4. Payment Policy

We offer secure payment methods for a safe shopping experience. Orders are confirmed only after successful payment verification.

5. Jewellery Care Policy

To maintain the shine of your 925 sterling silver jewellery:

• Avoid contact with perfumes, water, and chemicals.
• Store jewellery in a dry and airtight place.
• Clean gently with a soft cloth after use.

6. Privacy Policy

Customer information is kept secure and used only for order processing, communication, and improving shopping experience. We do not misuse personal information.